That is the title of a column in yesterday's Wall Street Journal about how government is now trying to take advantage of web 2.0 technologies. Here are a couple key excerpts...
You don't need to have a Facebook account, or to have edited a Wikipedia entry, to understand that the Web is in another highly disruptive period. Online tools under the rubric Web 2.0 are changing how information flows, with social networks letting people communicate directly with one another. This is reversing the top-down, one-way approach to communications that began with Gutenberg, challenging everything from how bosses try to manage to how consumers make or break products with instant mass feedback.
The institution that has most resisted new ways of doing things is the biggest one of all: government. This is about to change, with public-sector bureaucracies the new target for Web innovators...
Daniel Mintz, chief information officer for the Transportation Department, has noted how radical it is for government agencies to engage in wikis. They challenge the traditional notion that "all published information produced by a government agency be 'accurate,'" and that "any material a federal employee publishes can be taken as establishing or implying the establishment of formal policy."
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