Resource: Civic engagement handbook

The Handbook on Citizen Engagement: Beyond Consultation provides some very practical guidance for developing strategies to engage citizens in setting priorities and in making decisions. Written by Amanda Sheedy at the University of Toronto, the handbook gives both guidelines and examples for designing a civic process.

You can download a copy here.

"How to Make Collaboration Work" is another helpful guide to designing a civic process. This book is longer and a bit more abstract, but its models are very helpful in visualizing a process.